Support

Support resources for FlipFolio users and beta participants.

If you encounter an issue, need help understanding workflow behavior, or want to submit thoughtful product feedback, this page outlines the fastest ways to reach the FlipFolio team.

Primary contact support@flipfolio.app

Response focus Account support, bug reports, workflow questions, and feature feedback

Account & access

Questions about sign-in, sync, or account behavior

When contacting support, include the device type, the app version, and a short explanation of the screen or workflow involved.

Bug reports

Help us resolve issues more efficiently

Include screenshots, what you expected to happen, what actually happened, and whether the issue appears consistently or only in a specific scenario.

Feature feedback

Product suggestions are welcome

Thoughtful workflow feedback is especially helpful when it explains the business context, the limitation you ran into, and the ideal outcome.

Best way to contact support

High-quality support starts with high-quality context.

Including the right details helps reduce back-and-forth and makes it easier to reproduce real workflow issues.

For bugs or unexpected behavior

Include the screen or workflow where the issue happened.
Explain what you expected to happen and what happened instead.
Attach screenshots or screen recordings whenever possible.
Note whether the issue happens consistently or only in a specific case.

For account or sync questions

Include the device type and current app version.
Explain whether the issue affects local data, iCloud behavior, or a shared-partner workflow.
Note whether the problem appeared after an update, sign-out, or device change.

For feature ideas or workflow feedback

Describe the business use case clearly.
Explain what is slowing you down today.
Share what a good solution would let you do faster or more accurately.

Need help now?

Contact the FlipFolio team directly.

Support requests, workflow questions, bug reports, and product feedback can all be sent to the same support address.

Email Support View Changelog